Hi, I'm Afaq. I lead engineering teams that build real-time systems at scale — reliable, resilient, and built to grow.

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About Me

Software Engineering Manager & System Architect

Engineering leader with 18+ years building telephony, contact-centre, and conversational-AI platforms, including 12+ years leading Agile/Scrum teams across distributed, multicultural organizations.

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Experience Highlights

Present Role

Manager, Engineering (2019 till now) — Leading teams behind the Smart IVA conversational platform, building server-side APIs and VOIP-enabled virtual-agent features for global call centres.

Past Experience

Engineer & Team Lead, Contact Center Telephony — Re-architected the core call centre platform for reliability and scale, led migration from a legacy telephony system with minimal disruption, and built and mentored an engineering team from the ground up.

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Key Accomplishments

  • Designed a real-time interaction service scaling to 5,000+ concurrent users

  • Led a cloud migration (strangler-fig pattern) with zero service interruption across multiple regions

  • Reduced incidents by 50% through scalability and observability initiatives

  • Delivered a multi-region platform live across Spain, Portugal, and Italy

  • Built an outbound predictive dialer that cut licensing costs and improved performance

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Tech Stack

PHP · Laravel · Python · Flask · C# · ASP.NET · Vue.js · MySQL · PostgreSQL · MS SQL Server · Redis · MongoDB